Satisfaction with the Services Provided by the Bureau of Fire Protection

Abstract

In this context, this study aimed to determine the level of satisfaction with the services provided by the BFP in Bacolod City, Negros Occidental for the First Quarter of 2024. This information can guide improvements and help the BFP better meet community needs. Data needed for this descriptive research study was collected from 100 respondents using a self-made data-gathering instrument that has passed the stringent tests of validity and reliability. Overall, the respondents are commonly composed of younger generations, commonly female and with the micro-enterprise. Corresponding results surfaced that an outstanding level of respondents’ satisfaction was shown when grouped according to three primary variables, which are age, sex, and number of employees; as such, areas of the BFP services, emergency response services, and investigative and compliance services were at a very high level. Conversely, areas of preventive services entail a need for improvement. Other than that, the result shows no significant difference in the level of satisfaction with the services provided by the BFP when grouped according to the abovementioned variables. The study results call for all BFP personnel to actively implement and enhance the skills needed to be proactive in spreading fire safety awareness and preventive measures for a fire-safe nation.