Work-Life Balance and Employee Productivity among PhilHealth Regional Office VII Employees
Keywords:
work-life balance, employee productivity, PhilHealth Regional Office VII, job demands-resources theory, flexible work arrangements, public sectorAbstract
Work-life balance (WLB) has become a strategic imperative in the Philippine public sector, where agencies such as the Philippine Health Insurance Corporation (PhilHealth) must sustain high service standards while protecting employee welfare. Grounded in Role Theory, Job Demands-Resources Theory, Maslow's Hierarchy of Needs, and Work-Family Enrichment Theory, this study examined the relationship between work-life balance and employee productivity among 100 employees of PhilHealth Regional Office VII in Cebu City using a descriptive-correlational design. Work-life balance was measured across five dimensions: workload management, reasonable working hours, leave benefits, managerial and supervisory support, and flexible work arrangements; productivity was operationalized through work efficiency, quality of output, and timely task completion using a validated 5-point Likert instrument. Results revealed a predominantly young (62% below 35), female-dominated (65%), single (63%), frontline workforce (56% claims processors, 38% administrative) with 65% having <5 years tenure and 100% on-site work. Overall work-life balance was High (M=3.78, SD=1.04) with Very High ratings for medical and parental leave and login rule adherence, while work-from-home availability was Low (M=1.99) and job rotation Moderate (M=2.93). Overall productivity was also High (M=3.93, SD=0.74), led by quality of output (M=4.22). Pearson correlation showed a strong, positive, significant relationship between WLB and productivity (r=0.65, p<.001), rejecting the null hypothesis. Findings affirm WLB as a critical resource buffering job demands and enriching performance. A Dynamic Work-Life Balance and Productivity Enhancement Program is proposed to pilot flexible arrangements, clarify rotation, and systematize workload monitoring
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Copyright (c) 2026 ALDRIN ROMEO B. RAMAS, ELLIE KARYLL O. VIDAD, MARY APPLE C. BARLAS, GLADYS D. VELOSO (Author)
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