Opportunities and Challenges of Contract of Service in the Government: A Study in the Caraga Region

Abstract

The research aimed to explore the experiences of the Contract of Service in the Government, who often lack the security and benefits of regular plantilla positions. It was conducted through a survey of 121 government Contract of Service (COS) workers in the CARAGA Region, investigating their perceptions of professional opportunities and challenges. It identified five significant findings: a middle-aged, highly educated workforce; high satisfaction with the work environment; moderate satisfaction with compensation; a strong positive correlation between perceived opportunities and challenges, and no significant link between demographics (age, years of service, education) and their perceptions. The key variables examined were perceived opportunities and perceived challenges. The synthesis of these findings reveals that while their roles and work environment fulfill COS workers, their main struggles are tied to inadequate pay and a lack of clear incentive systems, a finding consistent with broader literature on temporary employment. Challenges like temporary plantilla status and the absence of a clear career path are significant issues. However, opportunities are found in the intrinsic rewards of their work and a positive work culture. The strong correlation suggests that for these workers, the very same roles that offer fulfillment also bring unique difficulties. Hence, the study highlights a critical need for government agencies in the CARAGA Region to revise policies for COS workers. Establishing clearer compensation structures, transparent incentive systems, and career advancement pathways could significantly boost job satisfaction and retention, benefiting both employees and government service stability.