CONTINGENCY MEASURES OF EXISTING HOTEL ESTABLISHMENTS DURING THE COVID-19 PANDEMIC
DOI:
https://doi.org/10.5281/zenodo.16562120Keywords:
Covid-19 pandemic, contingency measures, hotel establishments, management of revenue, human resource, inventory management, safety protocol requirements, correlation, Bacolod City, Negros OccidentalAbstract
This study aimed to examine and determine the contingency measures used by selected hotel establishments in Bacolod City, Negros Occidental, in light of the COVID-19 pandemic, and evaluate the hypothesis. The present study was based on the hospitality industry's crisis management and contingency planning discipline. A descriptive-correlational research design was applied, and a researcher-made instrument was utilized, which underwent a dry run and yielded a Cronbach's Alpha of 0.862, confirming its reliability. Most respondents were female, aged 30–49, college graduates, regular-permanent employees with less than three years of service, and serving in supervisory roles. The results showed a high level and significant difference (p < 0.05) in implementing contingency measures regarding safety protocol requirements and inventory management when grouped according to length of service and job position. As a result, the hotel establishments in Bacolod City have been successfully upgraded, especially leveraging revenue management and safety protocols, with moderate implementation in human resources and inventory management.The researcher recommends that the hotel establishments strengthen their human resources and inventory contingency practices and institutionalize pandemic preparedness protocols. Future studies may also explore leadership style, technological adaptation, and guest satisfaction during crises.
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