Patients’ Satisfaction with the Services Rendered by a District Hospital
DOI:
https://doi.org/10.5281/zenodo.15220338Keywords:
District hospital, diagnostic procedures, hospital resources, medical health professionals, patients’ satisfaction, ServicesAbstract
Patient satisfaction reflects both the technical and emotional aspects of healthcare delivery. This study aims to assess patient satisfaction with the services provided by a district hospital across several dimensions, including medical professionals, hospital resources, and diagnostic procedures. Data for this descriptive study were collected from 120 patients at the district hospital using a 30-item researcher-made instrument that underwent rigorous testing for validity and reliability. The results revealed a high level of satisfaction among patients regarding the medical professionals, hospital resources, and diagnostic procedures, with the responses being consistent across different demographics such as age, sex, educational attainment, and ward classification. The study also found no significant differences in satisfaction levels based on these demographic factors. Despite the overall high satisfaction, certain areas showed slightly lower ratings, highlighting the need for targeted improvements to enhance patient satisfaction. Recommendations include increasing hospital staff, organizing seminars and orientations on proper cleaning practices, ensuring the availability of adequate cleaning materials, and offering more options to help patients subsidize hospital bills. Additionally, a proposal to the Provincial Government Office (PGO) for a higher budget allocation for medicines, medical supplies, diagnostic procedures, and hospital equipment could significantly improve patient satisfaction.
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Copyright (c) 2025 Novie K. Gadiana, Dr. Yasmin Pascual-Dormido (Author)
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