Revealing Contrasting Outlooks: A Critical Examination of the Efficacy of Agile Project Management Frameworks in Business Process Outsourcing (BPO), Cebu City, Philippines

Abstract

To investigate the efficacy of Agile project management frameworks in the context of business process outsourcing (BPO), this study uses a descriptive study technique. To gather a variety of viewpoints, the study—which is being conducted at Cebu I.T. Park—involves 30 participants, including management staff and rank-and-file employees. The two groups' assessments of client satisfaction, the effectiveness of agile frameworks, project success metrics, client-provider communication, and continuous improvement practices, according to data analysis. the results demonstrate that employees' understanding of Agile frameworks is sophisticated and that managers have a more guarded view than regular employees. Prioritizing Agile methodologies, implementing customer feedback loops, and encouraging teamwork with customers are among the suggestions. The report also emphasizes how critical it is to close perception gaps using communication campaigns and training initiatives, emphasizing the intricate relationship that exists between Agile principles and company culture. In the end, the study offers insightful information about how to best apply Agile implementation techniques in BPO settings to increase efficiency and client happiness.

Keywords: Agile project management, business process outsourcing, stakeholder perspectives, organizational culture, Cebu City, Philippines.