Customer Feedback at Saint Lawrence Food Hub by Goldda in Rafols Street, Poblacion, Toledo City, Cebu

Abstract:

The investagation of this paper is Customers Feedback at St. Lawrence Food Hub by Goldda in Rafols Street Poblacion Toledo City. For in-depth understerstanding of the problem, 12 respondents were closely interviewed using the open-ended questions, by Case Study Qualitative Research Design the researchers soughted to find answers to the questions. Respondents' availability and convenience were chosen purposely by the researchers. The findings of the basement revealed that 1.) Participants were most likely to visit or they were willing to visit the food hub since their expectations met with the food. Furthermore, a few of them have been eaten since it was established (1993). Lastly, the food hub is convenient where their satisfaction and loyalty is in the food hub since some of them are visiting oftenly and a few respond in a state of rarely visiting. However, few of them are hesitant to visit because of changing food tastes; 2) Rarely few of them like all the variety of foods and some are depending on their moods what to eat and  also snacks such as banana cake, empanada are rarely responded to. And some answers are the variety of soup which is beef soup, pork soup and chicken soup. Also roast dishes and chicken dishes. Most responses they wanted are tender pork, spring rolls and pork chop. Those answers determined the good taste dishes at the food hub by the answers of participants; 3) Few participants' responses are about rude or unapproachable staff, tastelessness is being  felt by the participants, service is working slow or not totally agree and can't explain the service and did not practice on first come, first serve. However, several participants had satisfied answers of the insight in food quality and service. These participants' statements are; (a) Totally satisfied with the service and food quality and; (b) A worthwhile experience in eating the variety of foods or content fulfilment because it is delicious; 4) Most of the participants answered that they are willing to recommend the food hub because the deliciousness of the variety of foods are worth it. Some of them also responded that their service is good and it's convenient for them. And a few of them answered that it is a clean establishment and affordable for their budget. In addition, there are also participants who answered that there is no need to recommend because their friend or colleagues are also an eater at the food hub. However, there are also participants who answered that they can't recommend it due to its untasteful food and high price; 5) For instance, participants suggest expanding the spacing of the establishment. Moreover, cleanliness and sanitation management, concerns about managing  hospitality  towards customers to increase customers. And also good customer service are some of their responses.  Furthermore, maintaining the food taste  and decreasing high prices to get more customers. Lastly, most suggestions are  to continue the particular situation such as good service since they are already satisfied. The study concluded that the management should hear the complaints of the customers for their improvement and recommended that the customers should be treated fairly in their restaurant by giving best service and high quality of food at affordable prices.

Keywords: Customer complaints, restaurant management, food service