Level of Satisfaction of CHTM Students on the University Services

Abstract:

The study aims to assess CHTM students' satisfaction with STI West Negros University's services, including Campus Safety, Student Records, Learning Resources, Guidance Services, Assessment, Equipment Maintenance, Instructors, Classroom Instructions, and Medical/Dental Clinic, to identify areas for improvement and enhance student experience. It seeks to offer valuable insights to university administrators and service providers, enabling informed decision-making and resource allocation, enhancing services, and creating a supportive environment for students. The researcher used a descriptive research design to identify characteristics, frequencies, trends, and categories of university services. A survey questionnaire was used to gather data on satisfaction/dissatisfaction among CHTM students, subject to validity and reliability. The results indicate that CHTM students are generally satisfied with the University's services, with areas of least satisfaction being assessment, payments, records, equipment maintenance, and campus security. The conclusions also led to the suggestion that, in terms of student satisfaction, academic support services should be given equal weight and priority.

Keywords: Academic Support, CHTM Students, Level of Satisfaction